Shipping policy
Effective Date: July 2, 2026
Welcome to JRB. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
- All orders are processed within 2–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales or peak seasons, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Local Orders: 5-7 business days
- International Orders: 7–15 business days (if available)
Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order size. Any free shipping promotions will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information (where available).
Incorrect Address
Please ensure that your shipping address is accurate. JRB is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: contact@jrb.com